Healthcare Provider Data Portal

🧠UX Process

I followed a User-Centered Design Process:
Empathize → Define → Ideate → Prototype → Test → Iterate
Research Methods

• Stakeholder interviews

• User interviews & surveys

• Contextual inquiry

• Usability testing (Maze)

• Accessibility audits

💡Key Insights

• Users didn’t know how much work remained

• Error messages lacked clarity and guidance

• Too many fields at once caused drop-offs

• Mobile experience was poor

• Users preferred guidance over documentation

🧩Design Strategy

• Workflow-based navigation to simplify complex tasks

• Progressive disclosure to reduce cognitive load

• Clear progress indicators and task status

• Responsive layouts for all screen sizes

• Accessibility-first design (WCAG 2.2 compliant)

🎨 Visual Design

• Clean, modern interface with strong hierarchy

• Card-based layouts for readability

• Clear primary and secondary actions

• Inline validations and contextual help

• Consistent typography, spacing, and color usage

Designed for speed, clarity, and confidence.

🧱 Design System

To support scale and consistency, I created a reusable design system. Included

• Accessible color palette

• Reusable UI components (forms, tables, modals)

• Standardized typography and spacing

• Clear validation and error states

This significantly improved consistency and development efficiency.

🧪 Usability Testing

• Conducted task-based usability testing using Maze

• Evaluated: Task success rate
  Time on task
  Navigation accuracy
  User confidence

Iterations Based on Feedback

• Simplified copy and labels

• Improved button visibility

• Reduced form length using conditional logic

• Enhanced progress indicators